Service Terms

Version: 14 September 2026

Offer and payment

The ClientMorrow Launch — Follow-up Foundation Sprint costs SGD 500. The first SGD 250 is a deposit that reserves delivery capacity. The remaining SGD 250 becomes due after delivery and acceptance as described below. Taxes, if legally applicable, will be shown or invoiced separately.

Online delivery

Launch can be purchased, onboarded, delivered, reviewed, accepted and supported entirely online. No telephone or video call is required. ClientMorrow may ask written clarification questions inside the agreed delivery process. A call is optional only when both parties choose it and does not change the included scope unless agreed in writing.

Automate and Operate

An automation fit check is an assessment request only; it does not start implementation or create a payment obligation. Automate begins only after the connected source, workflow, approval boundary, delivery milestones and price are agreed in writing. Operate begins only after a live workflow, monthly responsibilities, service limits, price and start date are agreed in writing. Unless an accepted order states otherwise, Operate is charged monthly in advance and may be stopped before the next service month; a started service month is not prorated.

Included Launch scope

The standard Launch scope covers one secure online discovery questionnaire, review of 10–30 authorised recent opportunities, intent classification, next actions and dates, editable drafts for priority opportunities, one private workspace, one guided online handover, one consolidated revision and seven calendar days of support after the acceptance balance is confirmed. Automatic sending, revenue guarantees, CRM replacement, custom development, multiple integrations, ongoing operation and work beyond 30 opportunities are excluded unless agreed in writing.

Delivery clock and client responsibilities

The seven-calendar-day clock starts only after the deposit is paid, the online discovery questionnaire is completed and all required usable information is received. You must have the right to share the supplied data, identify an authorised reviewer, provide accurate inputs and approve every external communication. Missing or delayed inputs pause the delivery clock.

Review and acceptance

After delivery, you have three Singapore business days to either accept the work or submit one consolidated, scope-specific revision request through the online workspace or in writing. ClientMorrow will address valid items within the agreed scope. The work is accepted only when you explicitly confirm delivery acceptance in writing or through the workspace acceptance control. Silence, completion of a revision, or approval of an individual email draft does not count as delivery acceptance. After any agreed revision, we request your explicit acceptance. The SGD 250 balance is due only after that acceptance.

Support

Seven calendar days of Launch support begin when the acceptance balance is confirmed. Support covers questions about using the delivered workspace and correction of delivery errors within the agreed scope. ClientMorrow will acknowledge support requests within two Singapore business days. New features, additional records, integrations and ongoing opportunity management require a separate agreement.

Cancellation and refunds

If you cancel Launch before submitting the online discovery questionnaire, the deposit will be refunded less any payment-processing charges that cannot be recovered. After the questionnaire is submitted or delivery work begins, the deposit is non-refundable because it covers reserved capacity and work performed. If ClientMorrow cannot deliver an agreed item, fees attributable to that undelivered work will be refunded. For separately agreed Automate work, completed milestones and committed third-party costs are non-refundable; fees for undelivered milestones are refundable if ClientMorrow cannot complete them. A started Operate service month is non-refundable except to the extent ClientMorrow cannot provide the agreed monthly service. A change of mind, lack of replies, or failure to achieve an unguaranteed commercial result is not a delivery defect or refund basis.

Data and third-party services

You retain ownership of client data you provide. ClientMorrow uses it only to deliver and support the service as described in the Privacy Notice. Availability can depend on third-party services including Vercel, Supabase, Stripe, Cloudflare and client-owned tools. ClientMorrow is not responsible for an outage or policy change outside its reasonable control, but will communicate material delivery impact.

No outcome guarantee

ClientMorrow provides workflow analysis, drafts, automation and operating support. It does not guarantee replies, revenue or closed deals. You remain responsible for business decisions, legal compliance and approval of communications.

Written changes

Changes to price, scope, timing, integrations or responsibilities must be agreed in writing. If a written proposal or order form conflicts with these terms, that signed or expressly accepted document controls for the conflicting item.

Contact

Questions, cancellation requests and support notices can be sent to hello@clientmorrow.com.

These terms describe ClientMorrow's commercial service policy and are not legal advice to the customer.